CORONAVIRUS What We Are Doing For Your Safety

updated: 23.03.2020

We are acting above and beyond the guidelines given to us by the Australian Government Department of Health.

We are keeping our doors open as advised this morning (23.03.2020) by our Prime Minister to keep all allied health professional offices working, thereby reducing stress on the medical health system.

Here is what we are doing:

A. Our Staff's Requirements (includes EVERYONE working in the office):

• stay at home if they have symptoms of an upper respiratory tract infection.
  • can return to work if:
    • isolated for 14 days since onset of symptoms
    • or, can return sooner if medically tested negative for COVID-19 virus.
• stay at home if a household member has COVID-19 virus for 14 days minimum.
• stay at home for 14 days from arrival of interstate/international travel.
• stay at home for 14 days from arrival of a household member who has travelled interstate/internationally.

B. Our Patient's Requirements (include EVERYONE coming in our doors)

• stay at home if you have been in South Australia less than 14 days from interstate/international travel.

• stay at home if you have symptoms of an upper respiratory tract infection:

C. Cleaning and Disinfection Principles

• We are strictly following guidelines by the Australian Government Department of Health.
• After every patient visit, all parts of the table that are touched by the patient will be sanitized.
• We will be leaving door open to minimize contamination of door handles
• Chiropractors will be sanitizing hands before every patient visit.
• sanitization products will be alcohol based as advised by Australian Government Department of Health, as this has anti-viral properties.
• prior to both morning and afternoon shifts, and periodically throughout the day, the following will be sanitized:
  • door handles
  • chair arm rests
  • front desk counter top
  • washrooms/toilets
  • water dispenser 
  • anything else that is frequently touched
• alcohol based hand sanitizer will be made available for patient use.
• If we have been made aware after the fact of a patient who has come to our office while being positive for COVID-19 virus will hire a professional cleaning company to do a 'Terminal Clean' as described by the Australian Government Health Department document entitled: "Environmental cleaning and disinfection principles for COVID-19"

• All Chairs have been spaced out appropriately

• No Cash payment

• No pens to sign hicaps or credit card receipts - we will write on the document "covid 19" in lieu.

• no toys for children to play with

• no magazines to read

D. Special Cases:

• If you have an upper respiratory tract infection, and have been medically confirmed negative for COVID-19, please call us to discuss how we can serve you in a safe manner.
  • we will do our best to find a time in our schedule when there will be no close proximity with other patients.
  • note that this means we may not be able to accommodate your preferred appointment time.
• If you have a compromised immune system, and are worried of coming in despite the actions we have taken - please call us.
  • we will do our best to find a time in our schedule when there will be no close proximity with other patients.

Sincerely,

The Team at Better Back Chiropractic.